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100% satisfaction guarantee

In order for you to have the best dolls, we strictly control the manufacturing process of the dolls and carefully inspect them before shipment. When you receive a sex doll, be sure to check the doll carefully to make sure it is in good condition. If you find quality problems caused by non-human factors such as damage, please don’t worry, take good photos, do not use, and contact us at ANNAEXDOLL@outlook.com within 48 hours, we will contact you as soon as possible.

Damage and warranty

Except for the damage to the product when it arrives, we refuse to refund for any other reason.

If the doll is damaged, we need photo evidence of the damaged or missing parts (send to us via email within 48 hours after delivery). We strongly recommend that you quickly take a video/photo of the appearance of the box upon arrival, especially if you find any damage. Photo evidence is required to qualify for a refund or replacement.

If the product is damaged due to improper use, you will not be eligible for any return or exchange. You must have common sense and take good care of the items (if not, you can contact us and we will be happy to answer for you), so as not to cause any damage to the product.

We appreciate any feedback because it helps us to work with manufacturers to avoid these problems in the future.

Order change or cancellation

Order processing usually starts within 12 hours of receiving your order, so please make sure your order is correct before clicking the submit button. If we have already started processing your order and you still want to cancel it, we will charge you a 20% cancellation fee. If we have completed your doll and you insist on canceling the order, we will charge a 50% fee. In another case, we not only completed your doll, but also shipped it, so the order will not be cancelled, please understand.

Items that are not restricted by the return policy are not eligible for refund or replacement, including: used, washed, modified, customized or customized items.

Our dolls are all handmade, so there will be subtle differences and defects, each doll is slightly unique.​​ The following defects are easily repaired and are not within the scope of our return policy; minor skin blemishes, including small blemishes and slight changes in the skin surface. Fingernails, toenails, and eyelashes become loose or fall off during transportation. Subtle differences and inconsistencies with doll hand-painted facial makeup and/or body makeup.

Undeliverable order

Please provide your shipping information carefully. What you provide is exactly how your shipping label is printed. Orders returned to us due to non-delivery will be charged a 50% processing fee and no refund will be given.

Shipping

Note: To ensure that your package is delivered correctly and you can receive your package within the time frame agreed by us, please make sure to enter your address correctly and include all relevant and necessary information. To ensure timely delivery, please use the correct abbreviation, house number, building or apartment number, route information, etc. If the product is lost or sent by mistake due to incorrect receiving information provided by you, you will be responsible for the loss.

Delivery time range

We will deliver your sex doll to your door within 10-18 working days:

Manufacturing will take 3-4 working days.
Shipping will take 10-15 days (depending on your location).

If you buy a doll in a Los Angeles warehouse in the United States, it will arrive within 3-4 days!

Freight

We provide free global express shipping. The price you see on our website is the final price without any hidden fees or surcharges (this includes all customs duties required by the destination country).

Please note: In principle, no refunds will be accepted after the order has been placed. If you need a refund for other reasons, please cancel the order as soon as possible within 6 hours after the purchase, and deduct a 5% transaction fee. This fee is charged by PayPal or credit card. After more than 6 hours, the doll may have started production, and cancellation of the order will cause losses.

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